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Términos & Condiciones

AGREEMENTS TO TERMS. By giving your package to us for carriage, you agree to all of the terms of our tariff, which is available for inspection at our offices, this NON-NEGOTIABLE Air Waybill, and our current Service Guide, which is available on request. No one is authorized to alter or modify the terms of our agreement. 
NOTICE CONCERNING CARRIER'S LIMITATION OF LIABILITY. If your shipment involves an ultimate destination or a stop in a country other than the country of departure, the Warsaw Convention may be applicable to govern and in most cases to limit our liability for loss, damage or delay to your shipment, you declare a higher value in advance and pay an additional charge.
RESPONSIBILITY FOR PACKAGING. You are responsible for adequate packaging of your goods and for properly filling out this Air Waybill.
CARRIAGE BY OTHERS. We cannot accept responsibility for loss, damage or delay of your shipment if caused by any carrier you have designated us to use for any portion of this carriage.
DECLARED VALUE LIMITS. The highest declared value will differ from country to country. Please check our current Service Guide for the available limits. If you send more than one package on the Air Waybill and only fill in the total declared value, each package will be determined as follows.
Total Declared Value
Number of packages
FURTHER LIMITATIONS OF LIABILITY. Except as otherwise provided in our tariff and our conditions of carriage, our liability for loss or damage (even if caused by our negligence) is limited to the amount of equal loss or U.S. $100, whichever is less, unless you fill in a higher “declared value” and pay an additional charge. We do not carry cargo liability insurance, but you may pay $5.00 for each additional $100 of declared value. If you declare a higher value and pay the additional charge, our liability will be the lesser of your declared value of your package. Our liability for delays not caused by your negligence shall be limited to a refund of your delivery charges.
IN ANY EVENT, WE WON'T BE LIABLE FOR INCIDENTAL DAMAGES (FOR EXAMPLE, ALTERNATIVE CARRIER TRANSPORTATION COSTS), CONSEQUESTIAL DAMAGE (FOR EXAMPLE, LOSS PROFITS OR INCOME), OR SPECIAL DAMAGES, WHETHER OR NOT WE KNEW THAT SUCH DAMAGES MIGHT BE INCURRED. We won't be liable for your acts or omissions, including but not limited to improper or insufficient packing, securing, marking or addressing of your shipment, or for the act or omissions of the recipient or anyone else with an interest in the shipment. Also, we won't be liable if you or the recipient violate any of the terms of our agreement. Finally, we won't be liable for loss, damage or delay caused by events we cannot reasonably foresee or control, including but not limited by natural acts, perils of the air, weather conditions, mechanical delays, acts of public enemies, war strikes, civil commotions, or acts of omission of public authorities (including customs and quarantine officials) with actual or apparent authority. 
FILING A CLAIM. ALL CLAIMS MUST BE MADE BY YOU IN WRITING…
• WITHIN 15 DAYS AFTER WE TRANSMIT OR DELIVER YOUR PACKAGE IF YOUR CLAIM RESULTS FROM SHORTAGE OR DELAY; OR
• WITHIN 90 DAYS AFTER WE ACCEPTED YOUR PACKAGE IF YOUR CLAIM RESULTS FROM NON-DELIVERY OR MIS-DELIVERY
Within 90 days after you notify us of your claim, you must send us all relevant information about it. We are not obligated to act on any claim until you've paid all transportation charges.
RIGHT TO INSPECT. We may, at your option, open and inspect your packages prior to or after you give them to us to deliver.
NO C.O.D. SERVICES. We don't provide C.O.D. services. If you send a package C.O.D. by mistake, we'll treat it as a prepaid or collected package.
RESPONSIBILITY FOR PAYMENT. Regardless of the payment instructions you give us, you will always be primarily responsible for all delivery costs, including all duties, customs charges, and taxes. You will be responsible for any costs we may incur in either returning to your agent for our performance of customs clearance for you and certify us as the consignee for the purpose of designating a CUSTOM CLEARANCE. By tendering this shipment to us, you hereby appoint us as your agent for our performance of custom clearance for you and certify us as the consignee for the purpose of designating a Custom Broker to perform such custom clearance.
LETTER OF INSTRUCTION. You are responsible for compliance with applicable custom, import and export laws and government regulations of any country to, from, through or over which this shipment may be carried, and agree to furnish such information and complete and attach to this Air Waybill all necessary documents for you, at your expense, and attach them to this Air Waybill but we are obligated to do so. We are not liable to you or any loss or expense of any manner, arising out of your providing to us incomplete, inaccurate or false documentation.
INSURANCE COVERAGE SUBJECT TO CHANGE.